Victorian Association of Drink & Drug Driver Services

On Line Ordering Policies

Pricing Policy:

All of our prices are in Australian dollars (AUD) and include GST (Goods and Services Tax) as of the 1.1.2011. Product prices are regularly updated.

Shipping & Delivery Policy:

All prices are inclusive of postage and handling.

We deliver products Australia wide using Australia Post.

Orders are dispatched within 3 business days after cleared payment and shipping times are estimated at between 3-7 business days depending on your location within Australia.

VADDS ships goods Australia wide, however at this time we do NOT accept international orders through our website, please contact us on +61 3 9654 0505 or via our website enquiry form to enquire about a special order.

Customer Service Policy:

VADDS is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is up to date. Standard delivery times are between 3-10 business days. In the event that that an ordered item is not available or we are unable to to fulfil your order we will notify you within 3 business days to arrange an agreeable alternative item, a backorder or a full refund.

Refund/Return Policy:

Please choose carefully. We do not normally give refunds for changes of mind or you have made a wrong decision. Should an ordered item be faulty or not be as described on the website, you may choose between a refund, exchange or credit.

Privacy Policy

VADDS is dedicated to keeping your details private. Any information we collect in relation to you is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identity your orders, provide you with VADDS news (if applicable) and to personalise your shopping experience with us; that's all. VADDS uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from VADDS only last while you're browsing our website. We do not store persistent cookies on your computer. Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its "IP address", and is sent automatically each time you access any internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous. We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

Security Policy:

When purchasing from VADDS your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit encryption is the current industry standard.